Privacy Policy

As of May 25, 2018, a European Union regulation, specifically Regulation (EU) 2016/679, will come into effect, concerning the protection of natural persons with regard to the processing of personal data and the free movement of such data. This regulation, known as the General Data Protection Regulation (GDPR), must be complied with by any controller or company that processes such data. Therefore, you are required to meet the new requirements and provide transparent information about the methods of data processing.

The reason for processing your personal data is to comply with the GDPR requirements and because we are committed to protecting this data, which may include information such as name, first name, email address, etc., depending on the purpose of the processing. This data is used solely to successfully conduct the business relationships we have with you, such as reservations, sales, orders, transportation, deliveries, warranties, customer support, and recruitment processes.

You have various options to exercise your rights regarding the processing of personal data. Please refer to the section "Rights of the Data Subject" - Point 2 for more information.

If you wish to contact us for clarifications or further information on data protection, please send an email to dbo@vtselektro.de, and we will respond as quickly as possible.

It is important to note that Metalservice complies with all legal measures to protect personal data. Please read the information in this document, as it reflects Metalservice's privacy policies regarding the processing of personal data.

At MetalService SRL, we process personal data in accordance with legal provisions for the protection of personal data, as indicated in the section "Legal Basis" - Point 4.

Purpose and Legal Basis for Processing Your Data

According to the General Data Protection Regulation (EU) 2016/679 and relevant legislation, we process your personal data in close relation to MetalService and the data subject. The information you provide is treated with strict confidentiality and used solely for the purposes for which it was collected.

Please note the detailed purposes for which we process the data, as well as the legal basis:

1. Contractual Fulfillment and Customer Relationship Management:

   • Order Data: The personal data you store will be used to fulfill contracts and handle your requests. After the contract or your request is completed, your data will be retained in accordance with tax and commercial regulations and may be used to protect the rights of the controller.
   • Newsletter Service Data: If you provide your data for our newsletter service, MetalService will use your data exclusively for direct marketing purposes. Through direct marketing actions, we can keep you informed about our products, services, and campaigns, complying with applicable laws. Data usage ceases immediately if you unsubscribe from the newsletter service. You can unsubscribe at any time for free by accessing the "Subscriptions" section, clicking the "Unsubscribe" option in the newsletter, or sending an email to dbo@vtselektro.de and expressly requesting to unsubscribe.

2. Business Administration:

   • Cookie Policy: To improve your online browsing experience, we use cookies that facilitate the use of the website by visitors. Generally, cookies enable quick and smooth interaction between users and websites. Cookies also allow users to continue their activities on a previously visited website without having to remember the visited pages or browse the entire website again.

3. Your Rights as a Data Subject Regarding the Processing of Your Provided Personal Data:

   • Rights of the Data Subject and How They Can Be Exercised:

     • According to the GDPR, as a data subject, you have certain rights, namely:
       • Right to Information and Access to Personal Data: the right to obtain confirmation as to whether personal data concerning you are being processed and, if so, access to those data.
       • Right to Rectification: the right to obtain from the controller the rectification of inaccurate personal data concerning you without undue delay and, where applicable, the completion of incomplete data. For online accounts, you can make these changes yourself in your account area.
       • Right to Erasure (Right to be Forgotten): the right to request the deletion of personal data concerning you under certain circumstances.
       • Right to Restriction of Processing: the right to request the restriction of processing under certain conditions.
       • Right to Data Portability: the right to receive the personal data concerning you, which you have provided to the controller, in a structured, commonly used, and machine-readable format, and the right to transmit those data to another controller.
       • Right to Object: the right to object, at any time, to the processing of personal data concerning you based on the GDPR.
       • Right Not to be Subject to Automated Decision-Making: the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
       • Right to Lodge a Complaint with a Supervisory Authority: if you believe that your personal data is not being processed lawfully.

   • To exercise the aforementioned rights, please send a written, dated, and signed request to the following email address: dbo@vtselektro.de.

   • Response Time: We will provide information on the measures taken or, where applicable, the reasons why we cannot comply with the requested measures within a maximum of one month from receiving your request. Please note that to process a request for access to personal data, we will take all reasonable measures to verify the identity of the data subject.

   • According to the GDPR, the above response period may be extended by up to two months if necessary, considering the complexity and number of requests. In such a case, we will inform you accordingly.

4. Recipients or Categories of Recipients of Personal Data: Recipients processing personal data within the European Union are required to comply with the same legal provisions and offer the same level of protection as the controller.

• Data Transfer for Order Processing: Personal data stored at Metalservice will be transmitted to our employees for order processing and delivery. For example, your data will be forwarded to courier or freight companies if you choose delivery by courier.
• Data Transfer for Newsletter Service: To ensure the newsletter service meets your preferences, we use a specialized third-party email delivery provider, namely the Mailchimp platform, owned by The Rocket Science Group. Their privacy policies can be found at: Mailchimp Privacy Policy. You can unsubscribe from the newsletter service at any time either in your account under the "Subscriptions" section, by clicking the "Unsubscribe" link in the received emails, or by sending an email to office@vtselektro.de and expressly requesting to unsubscribe.
• Transfer to Public Authorities, Courts, and Competent Authorities: In special cases, if required by law, Metalservice may disclose personal data to competent authorities.
• Web Analysis Service Google AdWords/Analytics: Our website uses the web analysis service "Google AdWords/Analytics" by Google Inc. for statistical purposes. This website uses Google Analytics, a web analysis service provided by Google Inc. ("Google"), which, in turn, uses cookies. The information generated by cookies about your use of the website is transmitted to and stored on Google servers in the USA. If IP anonymization is activated, your IP address will be shortened within member states of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. IP anonymization is activated on this website. Google will use this information on behalf of the operator of this website to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website and internet usage. The IP address transmitted by your browser will not be combined with other data from Google. You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that if you do this, you may not be able to use the full functionality of this website. You can also opt out of Google Analytics by downloading and installing the Google Analytics Opt-out Browser Addon for your browser: Google Analytics Opt-out. For more information, please refer to the Google Analytics Terms of Service and Privacy Policy.

  Legal Basis for Processing Personal Data (continued)

  The legal basis for processing your personal data is as follows:

  • The General Data Protection Regulation (GDPR): Regulation (EU) 2016/679, which protects natural persons with regard to the processing of personal data and the free movement of such data. This regulation outlines the rights of data subjects and the obligations of data controllers and processors in terms of protecting personal data.
  • Law No. 506/2004: This law pertains to the processing of personal data and the protection of privacy in the electronic communications sector. It specifies rules and safeguards for personal data processed in relation to electronic communications.

  How We Protect Your Data

  We employ various technical and organizational measures to ensure the security of your personal data and to protect it from unauthorized access, alteration, or destruction. These measures include, but are not limited to:

  • Encryption: We use SSL/TLS encryption to protect data transmitted over the internet.
  • Access Controls: We limit access to personal data to authorized employees and contractors who need to know the data in order to process it on our behalf.
  • Data Minimization: We collect only the personal data that is necessary for the purposes stated in this policy.
  • Regular Audits and Assessments: We regularly review our data processing practices and security measures to ensure they are effective and comply with legal requirements.

  Contact Information

  If you have any questions or concerns regarding this privacy policy or the processing of your personal data, please contact us at:

  • Email: dbo@vtselektro.de

  We will respond to your inquiries as promptly as possible and provide the necessary assistance to address your concerns.

  Amendments to the Privacy Policy

  We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "last updated" date at the top of this policy and provide a notice on our website. We encourage you to review this policy periodically to stay informed about how we are protecting your personal data.

  By continuing to use our services after any amendments, you acknowledge and agree to the updated terms of this privacy policy.

  Conclusion

  At VTS , we are committed to safeguarding your personal data and ensuring your privacy rights are respected. We process your data in compliance with GDPR and other relevant laws, providing transparency and control over how your data is used. Your trust is important to us, and we strive to protect your data with the highest standards of security and confidentiality.

  Thank you for taking the time to read our privacy policy. If you have any questions or need further information, please do not hesitate to contact us.